Frequently Asked Questions
Q. How can I request a catalogue?
A. Click "Request a Catalogue" on the right hand side of the page. Complete details, select catalogue and click Send Request. A catalogue will be sent to you shortly. If you would like to view the digital versions of our catalogues, our Big Book, Education and Health catalogues are available online.
Q. What if I’ve forgotten my Password?
A. Simply click on the "My Account Link" and enter the email address your account is registered to in the "Forgotten your password" area. You will then be emailed your password.
Q. What if I’ve forgotten my Username?
A. Please Contact Us
Q. How can I track/progress my order?
A. On placing your order, you will receive a confirmation email to firstly acknowledge receipt of your order and then to acknowledge payment. A third email will be sent to acknowledge the order as having been placed upon our system, ready for processing. The details pertaining to your particular order, including delivery times, will be issued within these emails.
If you have any questions regarding your order at any stage during the process, please contact us at sales@welco.co.uk, or free phone on 0800 954 9001
Q. Can I contact you by e-mail?
A. Send your enquiries to sales@welco.co.uk
Q. How can I pay for my purchases?
A. Credit account or valid credit/debit card. On reaching the checkout, there will be a drop down box in which you can select which method of payment you would like to use.
Q. How do I know that my order has been received?
A. Once you have successfully completed your order via the checkout stage, an order confirmation will be sent automatically (subject to your payment being accepted by our 3rd party payment processor).
Q. How do you protect my information?
A. See the section on Security & Privacy.
Q. What paperwork is sent with my delivery?
A. An Advice Note will be packed with the goods.
Q. What currencies do you accept?
A. We currently only accept payments in Pound Sterling.
Q. How can I contact you via email?
A. Our sales team can be contacted via sales@welco.co.uk
Q. What if I have bought an electronic item from Welco and need to dispose of it?
A. To read our WEEE returns policy and feedback form visit our WEEE Returns Page Alternatively, you can read about Waste Batteries and Accumulators Regulations here
